CONTACT CENTER 

AC NET CENTER

OUTSOURCED FROM

COSTA RICA

 

¿Why Costa Rica?

Costa Rica is recognized as a politically and socially stable country. It is characterized in the outsourcing services market by having a large bilingual workforce, high level of education, great ability to learn and talent. Relatively low costs compared to the USA, which has made it the preferred location in Latin America for leading companies in the high tech and BPO services industry such as IBM, Intel, VMware, Microsoft, P&G, HP, AT&T, Amazon, among others. Also, Costa Rica is considered one of the greenest countries in the world, a benefit that motivates large companies to develop operations in order to contribute to the world's environmental responsibility.

¿Who we are?

We are a Contact Center and BPO located in San Ramon, Costa Rica with the capacity to offer to our Clients excellence in services through bilingual (Spanish-English), trained and experienced Staff in commercial services such as customer service, call QA, verification processes, surveys, call transfer and appointment management, among other operations. We always pursue for longterm relationships with our Clients based on trust, integrity and a model of mutual benefit where we can grow and generate work and wellbeing for our Collaborators and Partners worldwide.

OUR CORE VALUES

INTEGRITY

COMMITMENT

EXCELLENCE

PASSION

INNOVATION

 

OUR SERVICES

CUSTOMER SERVICES

Increase the effectiveness of your sales team with the best customer service

SURVEYS

Outbound calls, emails, focused on companies that want to know the degree of satisfaction of their customers

BPO SERVICES 

OUTSOURCED FROM

COSTA RICA

VERIFICATION PROCESSES

For companies and insurers that require verbal verification of their products by the client

Remote Quality Monitoring

Make sure that your service is provided to your clients with the highest quality.

 

WHY AC NET?

- Excellence, trust and integrity in everything we do. 

- Skilled, highly motivated and bilingual workforce.

- Costs reductions.

- Continuous learning of our agents through constant trainings and evaluations.

- Workforce control and monitoring.

- Reporting and metrics that suits each client needs.

- Geographic proximity to USA and its time zone.

- Brand new building.

- Direct secure connections through VPNs to the cloud and our own server room when needed.

- Fiber connection and redundancy with speeds according to customer requirements.

- Data protection and security protocols.

- For potential and relevant Clients, we offer a yearly package to bring them to Costa Rica to meet our team, facilities and our country.

EAGER TO DO

BUSINESS

BASED ON VALUE ADDED AND 

EXCELLENCE

 

Edificio AC

Address:

50 m sur de la Iglesia el Tremedal, San Ramon, Alajuela, Costa Rica, 20201

© 2020 Grupo AC